Analysis of Clinical Incidents  

COVID-19 update: New online courses will be available shortly.

This course is run over two days and is suitable for clinical or non-clinical staff involved in incident investigation. Topics covered in this course include:


  • Introduction to Human Factors/Ergonomics

  • Human Factors models (looking at models to frame investigations)

  • Case Study on real incident analysed in real time

  • How Human Factors links with patient safety and incident investigation

  • Human Factors methods/tools for investigation

  • Involving patients, relatives and carers

  • Report writing 

  • Making recommendations

  • Designing solutions and implementing change

  • Specific tools (e.g. Fishbone)


If you are interested in applying for this course please register your name with us here



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2018 by Patient Safety Academy in collaboration with Health Education England Thames Valley